At Lucky’s Car Wash, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Collection of Information
We may collect personal information when you:
- Book a car wash or detailing service online or via phone.
- Sign up for newsletters, promotions, or loyalty programs.
- Contact us for inquiries or feedback.
The information we collect may include your name, email address, phone number, vehicle details, and payment information.
2. Use of Information
Your personal information is used to:
- Provide and manage our car wash and detailing services.
- Process payments and confirm bookings.
- Send promotional offers, updates, and service reminders (only if you opt-in).
- Improve our website, services, and customer experience.
We do not sell, trade, or rent your personal information to third parties.
3. Disclosure of Information
We may share your information with trusted service providers for:
- Payment processing.
- Marketing or analytics purposes.
- Compliance with legal obligations.
All third-party providers are required to maintain confidentiality and comply with relevant privacy laws.
4. Security of Information
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse. This includes encryption, secure servers, and restricted access to sensitive information.
5. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections or updates to your data.
- Opt-out of marketing communications at any time.
To exercise these rights, please contact us at info@luckyscarwash.com.au or call +61 481970133.
6. Cookies and Online Tracking
Our website may use cookies to enhance user experience, track website performance, and provide personalised content. You can manage your cookie preferences through your browser settings.
7. Updates to Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website. By using our website or services, you agree to the terms of this policy.
Contact Us
If you have questions or concerns regarding your privacy, please contact us:
Email: info@luckyscarwash.com.au
Phone: +61 481970133